The IT Business Analyst assists the business with addressing challenges using technology in an ever-evolving cycle of continuous improvement, providing value in many forms. Using the ability to understand technology capabilities and business processes, this position will provide solutions through process improvement, solution design and technology implementation efforts throughout the business. This position will identify, collect, clarify, and translate business challenges, bringing clarity and proposing solutions which improve the whole. A focus area will be on finding areas to improve flow: Use of process automation, workflow automation, improving integrations, and working towards complementary solutions. We are looking for a self-starting, problem solver who is curious, detail-oriented, and organized, with a proactive, continuous-improvement mindset and the desire to learn and grow.
Job Responsibilities- Build relationships with team members across the business through ongoing interactions.
- Collaborate within and across business units to understand and define business process improvements, deliver strategic value, build on common platforms, and maximize strategic business capabilities based on need.
- Initiate and deliver incremental, ongoing improvements to existing processes, integrations, and services.
- Assist with enterprise systems implementations and related organizational change management.
- Respond to business requests, assisting with analysis, justification, design, and implementation of solutions ranging from process improvements to software, systems, and integrations.
- Analyze initiatives and projects to estimate value, cost, and effort.
- Create and maintain business requirements documents, solution design documents, technical specifications, use cases, test cases and test plans where needed to accomplish objectives.
- Provide tier 2-3 production support of enterprise applications, engaging vendor support when necessary.
Qualifications/Requirements- 2+ yearsof work experience in related disciplines such as process improvement, process optimization, process management, product management, solution design, application administration, business analysis, systems analysis.
- Degree, coursework, or experience in Business Analysis, Information Technology, or related area. CCBA, CBAP or related certifications desired.
- Familiar with API’s, UI/UX, database applications, web application architecture, and similar concepts.
- An understanding of enterprise database applications architecture and functional concepts, data integrations, and mobile applications would be helpful in this role.
- Familiarity with small-medium project planning, agile software development lifecycle.
- Good communication skills (oral, written and verbal).
ݮƵAPP is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.